Money-Back Guarantee Policy

At Kesta Resume, we value your satisfaction above all. Our mission is to deliver professional resumes and career services that meet your expectations and help you achieve your goals. If, for any reason, you are not satisfied with the services provided, we offer a 100% money-back guarantee under the following conditions:

Eligibility for a Refund

• You are eligible for a full refund if your resume has not yet been delivered to you, and the request is made within 48 hours of placing the order.
• If you receive your resume and feel that it doesn't meet the agreed-upon standards, you may request a revision. If after two rounds of revisions you are still unsatisfied, you are entitled to request a refund within 10 days of receiving the final resume.
• Refunds are not applicable for express or rush orders once work has commenced.

Exceptions to Refunds

• Refund requests after the 10-day window following the delivery of the final product will not be honored.
• Refunds will not be provided for dissatisfaction due to subjective reasons, such as personal taste, if the product adheres to the agreed specifications and standards.
• Resumes or services purchased as part of promotional or discounted packages are non-refundable.

How to Request a Refund

To request a refund, please contact our customer support team at support@kestaresume.com with your order details and a brief explanation of why you are requesting a refund. Once your request is reviewed, we will contact you with further instructions. Approved refunds will be processed within 7-10 business days.

Our Commitment

We take pride in the quality of our services and aim for customer satisfaction at all times. This money-back policy is in place to ensure that you are fully confident in choosing Kesta Resume for your professional resume needs.